💸 Refund Policy

At Shizen Michi, we want to ensure that you are completely satisfied with your purchase. If for any reason you need to request a refund, please see the applicable terms below.

1. Deadline for refund request

You can request a refund within 14 days of receiving the order, in accordance with the Right of Free Resolution provided for in Portuguese legislation (DL No. 24/2014).

2. Refund conditions

In order for you to be reimbursed:

• The product must be returned in perfect condition, with no signs of use, and in its original packaging, with all accessories and labels intact.

• The item must be returned to the address provided by the store, after prior contact.

• The refund will be processed after receipt and verification of the condition of the product(s).

3. Types of refund

• If all conditions are met, a full refund of the amount paid for the item(s) will be made.

• Initial shipping costs are not refunded unless the error is the store's responsibility (e.g. wrong or defective item).

• In cases of partial returns or damages attributable to the customer, a partial refund may be made.

4. How is the refund made?

The refund will be made using the same payment method used for the purchase (e.g. bank transfer, MB WAY, card), within a maximum period of 14 working days after approval of the return.

5. Exceptions

We do not accept returns/refunds in the following cases:

• Items damaged by misuse or negligence

• Custom or made-to-order products

• Items on final sale with no return notice (when indicated on the product)

6. Contacts for refund

To start the refund process, please send an email to:

📧 shizenmichistore@gmail.com
Includes: order number, name, reason for return and, if possible, photos of the product.